Privacy Policy

Introduction

We are committed to protecting your personal data and ensuring your privacy. This privacy policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and Spanish data protection laws.

By using our website and services, you agree to the terms outlined in this policy.

Data We Collect

We may collect and process the following personal data:

• Personal Information: Name, email address, contact details, and billing information.

• Service Data: Information related to your use of our services.

• Usage Data: IP address, browser type, time spent on the website, and pages visited (via cookies and tracking tools).

• Communications: Emails, chat messages, or feedback provided through the website.

Purpose of Data Processing

We collect and process your data for the following purposes:

• To provide and manage our services.

• To respond to inquiries and customer support requests.

• For billing, payments, and contract management.

• To improve our services and website through analytics.

• To comply with legal obligations.

• To send you service-related notifications or promotional content (if you have given prior consent).

Lawful Basis for Processing Data

We process your data based on the following legal grounds:

• Performance of a contract: When your data is necessary to provide the agreed service.

• Legitimate interests: For analytics, improvement of our services, and security purposes.

• Consent: When you subscribe to newsletters or receive promotional content (you can withdraw consent at any time).

• Legal obligation: When we must process your data to comply with applicable laws.

Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy. Once the data is no longer needed, it will be securely deleted or anonymized unless we are required to retain it by law.

Sharing Your Data

We will not sell or share your personal data with third parties, except:

• When necessary to fulfill our services (e.g., payment processors).

• To comply with legal obligations.

• With trusted partners for analytics, marketing, or customer support, in compliance with GDPR.

Your Rights

You have the following rights under GDPR:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Request correction of inaccurate or incomplete data.

• Erasure: Request the deletion of your data (right to be forgotten).

• Data portability: Receive your data in a structured, machine-readable format.

• Objection and restriction: Object to or restrict certain types of processing.

• Withdraw consent: If processing is based on your consent, you can withdraw it at any time.

To exercise your rights, contact us at: [your email address]. You also have the right to file a complaint with Spain's Data Protection Agency (AEPD).

Cookies and Tracking Technologies

Our website uses cookies to improve user experience, analyze website traffic, and provide personalized content. You can manage your cookie preferences through the settings in your browser or our website cookie banner. For more details, see our [Cookie Policy].

Data Security

We implement industry-standard measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure that it is protected by appropriate safeguards, such as standard contractual clauses or equivalent protections.

Changes to the Privacy Policy

We may update this privacy policy periodically. We will notify users of any significant changes through our website or by email. The latest version will always be available on this page.

Contact Us

If you have any questions about this privacy policy or how your personal data is handled, please contact us:
Email: jobeker@hotmail.com

​

​

Terms of Service

Introduction

By accessing or using our website and services, you agree to comply with these Terms of Service. Please read them carefully, as they outline your rights, obligations, and responsibilities when using our platform.

If you do not agree with these terms, please discontinue your use of our services.

Service Provider Information

Jonathan Beker S. / Encuento
Email: jobeker@hotmail.com

Eligibility

Our services are available only to individuals who are at least 18 years old and have the legal capacity to enter into binding contracts under applicable law. By using our services, you confirm that you meet these requirements.

Description of Services

We provide online media services, including but not limited to content creation, digital consulting, and related support services, as described on our website. The specific scope of each service will be agreed upon with the customer prior to the provision of services.

User Obligations

When using our services, you agree to:

• Provide accurate, current, and complete information.

• Use the services only for lawful purposes and in compliance with these terms.

• Refrain from engaging in activities that could harm, disrupt, or impair our website or services.

• Not use our services to distribute illegal or infringing content.

We reserve the right to suspend or terminate accounts for users who violate these terms.

Payments and Billing

• All services must be paid for in advance unless otherwise agreed upon in writing.

• Payment methods and prices are detailed on our website or will be provided in our offers.

• All prices include VAT, where applicable.

If payment is not received by the agreed deadline, we reserve the right to suspend the provision of services until payment is made.

Refund Policy

Refunds are handled in accordance with our Refund and Dispute Policy, which you can review [here]. Please contact [support email] if you have any concerns regarding a refund.

Intellectual Property

All content created by us, including but not limited to text, images, and videos, remains the intellectual property of [Your Company Name] unless explicitly transferred to the client under the terms of a service agreement.

You may not reproduce, distribute, or publicly display any content created by us without prior written consent.

Limitation of Liability

To the fullest extent permitted by law, we are not responsible for:

• Any indirect, incidental, or consequential damages resulting from the use or inability to use our services.

• Unauthorized access to or alteration of your transmissions or data.

• Any errors, omissions, or delays in the services provided.

Our total liability for any claim related to the services shall not exceed the total fees paid by the customer for the relevant service.

Termination of Services

We reserve the right to terminate or suspend your access to our services at any time, without notice, if you breach these terms or engage in conduct that we consider harmful to our business.

You may also terminate your use of the services at any time by contacting us. Please note that termination does not entitle you to a refund unless specified under our refund policy.

11. Dispute Resolution and Governing Law

Any disputes related to the use of our services shall be resolved amicably between the parties. If an agreement cannot be reached, disputes will be subject to the jurisdiction of the courts of Spain, applying Spanish law.

12. Changes to the Terms of Service

We reserve the right to modify these Terms of Service at any time. Any updates will be posted on this page, and we will notify users of significant changes. Your continued use of the services after any modification indicates your acceptance of the revised terms.